Refund policy
AETHUR – Return & Refund Policy
Processing & Shipping
We strive to deliver with purpose and precision.
- Order Processing: Orders are processed within 2–4 business days (excluding weekends and holidays).
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Shipping Times:
- U.S. Orders: 3–7 business days depending on your location
- International Orders: 7–21 business days depending on destination
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Once your order ships, you’ll receive a confirmation email with tracking details. Shipping times are estimated and may vary based on carrier conditions.
Returns
You have 30 days after delivery to request a return.
Return Conditions:
- Items must be unworn, unused, and in original condition
- Must include original packaging
- Sale items and gift cards are final sale
How to Start a Return
- Go to account.aethur.store
- Log in using the email used at checkout
- Submit a return request through your order page
If you run into issues, email us at aethurclothingco@gmail.com
Exchanges
If you need a different size or item, we recommend:
- Returning your original item
- Placing a new order for the one you want
This ensures faster processing and accurate inventory.
Return Shipping Costs
- Domestic Returns: Customers are responsible for return shipping. A prepaid return label will be provided, and the cost of shipping will be deducted from your refund, unless the item is defective or incorrect.
- International Returns: Customers are responsible for all return shipping costs, including customs or duties.
Refunds
Once your return is received and inspected:
- If approved, your refund will be issued to your original payment method within 5–7 business days
- Bank or credit card processing times may vary slightly
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us immediately at aethurclothingco@gmail.com and we’ll make it right.
Lost Packages
If your package is lost or damaged in transit, please contact the shipping carrier using your tracking number. If needed, we’ll support you in resolving the issue.